General Questions

How long has your gifting company been in business?

Our gifting company has been in business for just over a year, offering high-quality gift baskets and boxes for all occasions.

Is your company owner-operated?

Yes, our company is owner-operated by a woman who is passionate about creating exceptional gifts for our customers.

What types of occasions do you offer gift baskets for?

We offer gift baskets and boxes for a wide range of occasions, including birthdays, anniversaries, holidays, corporate events, and more.

Do you ship outside of the United States?

Currently, we ship within the United States. We hope to expand to international shipping in the future.

Ordering and Shipping

How can I place an order?

You can place an order through our website, where you can browse our selection of gift baskets and boxes, select the one you like, and follow the simple checkout process.

What is the estimated delivery time for my order?

Delivery times may vary, but we strive to deliver your order within 5-7 business days, depending on your location. Please note that we do not offer expedited shipping at this time.

Returns and Refunds

What is your return policy?

We want our customers to be satisfied with their purchases. If you are not completely happy with your order, please reach out to us within 7 days of receiving the product to discuss your concerns.

Is there a restocking fee for returns?

Yes, there is a 25% restocking fee for all returns. This fee helps cover the cost of inspecting and restocking returned items.

How do I initiate a return?

To initiate a return, please contact our customer support team at orders@unpaniercadeau.comwithin 7 days of receiving your order. We will guide you through the return process.

What items are eligible for returns?

We accept returns for unused and unopened items in their original condition and packaging. Please see our full return policy for specific details.

How will I receive my refund for a returned item?

Once we receive and inspect the returned item, we will process your refund, minus the 25% restocking fee. You can expect the refund to be issued to the original payment method used for the purchase.

Customer Support

How can I contact your customer support team?

You can reach our customer support team by emailing us at orders@unpaniercadeau.comWe are here to assist you with any questions, concerns, or issues you may have.

Can I request a custom gift basket or box?

Absolutely! We offer custom gift options. Please contact us through our website or by emailing orders@unpaniercadeau.com, and we'll be happy to discuss your unique requirements.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at orders@unpaniercadeau.com

Other inquiries? Let's chat.

Please email us at orders@unpaniercadeau.com